Custom Web Site
Access Instructions
1) Log onto Birch Street and select the Cintas link on the Catalogs Tab.
2) The link will open the Cintas site within the Birch Street application.
3) My Account Page
a) The first page that you will be brought to is the My Account page. From here you can begin shopping.
b) Click on your Uniform Program button in the upper left corner under My Uniform Programs. At the bottom of the page, your favorite products and most recent orders will be detailed. You may use the express entry function if you know the style, color and size you would like to order.
4) Start Shopping
a) At the top of the page, a list of categories will appear in a drop down box. Choose the appropriate category. Any categories associated with this program will be in this drop down box.
b) You will see up to eight thumbnail images of products per page. Click on the image to view the product description and ordering page.
Note: The images shown depict product style and may not necessarily reflect the colors in your program.
5) Product Detail Page
a) At the Product Detail page, enter the color, size and quantity from the dropdown boxes. If only one color is available in the program, the color field will default to it. If multiple colors are available, you will need to make a selection before proceeding.
b) Your uniform program price for the regular size products will be shown. To find the surcharge for an outsize garment, please select that size and add it to the shopping cart.
c) To view real time inventory availability, Click on the Product Availability link. See the below screenshot for an example of size and quantity available (at right).
6) Alterations
a) Click on the Add To Cart button and the item will be put into your shopping cart.
Per your uniform program, alteration options may have been established. Simply check the Include box and the alteration will be added. If a garment has multiple alterations, you may check multiple boxes. If no alteration were established you will be brought to your Shopping Cart.
7) Shopping Cart
The icon legend at the bottom of the page will reference various product comments. For example, the check mark indicates that the product is in stock while the “X” mark indicates that the product is out of stock.
8) Order Confirmation
a) Click on the Checkout button to view the page below.
b) Click on the Send Cart button to submit the order back to Birch Street.
The buyer is returned back to Birch Street PO tab and the newly created Purchase Order. IMPORTANT - Once the PO has been created in Birch Street, you must “Submit” the order back to Cintas for it to be processed by Cintas. The PO status will change from “New” to “Submitted to Supplier” or “Submitted for Approval” (only for those hotels using the electronic approval process).
Once Cintas has successfully received the submitted order from Birch Street, the PO status will change from “Submitted” to “Accepted by Supplier”
c) An order confirmation number will be generated for you once Birch Street has approved the order and the order has been received by Cintas.
9) Online Reporting
At any time, you may click on the Report Center link which can be found under the Site Tools section in the left blue column. You will be brought to a page that allows you to run queries on your account. Refer to the reports and their description for details.
10) Order Tracking
At any time, you may click on the Track An Order tab which can be found at the top every page or in the left blue column under Site Tools.
a) You will be asked to enter your order number.
b) You will be brought to the Tracking Results page.
c) You may click on the specific tracking number to be linked to the carrier’s website.
Customer Service assistance is available by calling 800-864-3888
Monday – Friday
7:30AM to 8:00 PM CST
or
Email
customerservice@cintas.com